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Subscription

BIKE AND ACCESSORIES

REPAIR AND MAINTENANCE

HEIST

RENEWAL, CHANGE OR CANCELLATION OF PLAN

SUBSCRIPTION

Your subscription to Kleta is done online through our website, you just have to choose the bike, the duration of the plan, the accessories and the Kleta Service that best suits you. Then you make the payment and... You're done!

Once the subscription is done, you must book an appointment to come and pick up your bike in one of our stores or Kleta points, our team will be happy to assist you.
Even if you have already made the payment through our website, your subscription will not be effective until the day you pick up your bicycle. The reservation to pick up your Kleta must be made during the subscription process.

If for any reason you are unable to attend your scheduled pick-up appointment, you have the option to reschedule the appointment through the user portal.
Your subscription will end on the contract end date, which is the day before the start date of your next renewal. For example, if you have a 12-month plan, and you started your subscription on October 11, 2023, your contract end date would be October 10, 2024.

From your user portal, click on the "YOUR SUBSCRIPTION" section and then click on "VIEW DETAILS", there you will find all the details regarding your subscription and at the bottom the "Start date" and "End of contract date".

If you wish to cancel your subscription, you must schedule a "CANCELLATION APPOINTMENT" selecting the day and time before the end date of the contract. Once the return of the Kleta has been made, your subscription will be 100% cancelled.
Please note that you must have fulfilled the minimum commitment period of your plan: monthly, quarterly or yearly.

If you need a specific confirmation of the end date of your subscription, please contact us at support@kleta.com.
Your plan will automatically renew at the end of each minimum commitment period (monthly, quarterly or annual), unless you decide to cancel or modify it before the renewal date.

Your subscription will renew with the same plan, accessories and services you currently have. You will be able to view all the details from your user portal by clicking on the "YOUR SUBSCRIPTION" section and then click on "VIEW DETAILS".

If you wish to add accessories, click on "ADD ACCESSORIES" and select the accessory you need.

And in case you want to change your plan, change the bike model (e-Kleta or Kleta) or add an additional service, click on "ENHANCE YOUR SUBSCRIPTION" and you will be able to choose everything you need to pedal without worries.
If you wish to cancel your subscription, the first step is to access your user portal, click on the "YOUR SUBSCRIPTION" section, then click on "X Cancel your subscription" where you can complete the form and schedule an appointment to return the bicycle.

Remember that you must select a day and time before the end date of the contract. *Subject to the permanence of your plan.

The second step will be to go to your appointment and actually return the bike at the store or Kleta point you have chosen. From this moment on, your subscription will be 100% cancelled.

In case you wish to cancel without having reached the minimum commitment date, i.e. without having completed your plan, you must take into account that there is an extra charge, and you will be charged for the remaining months. Remember that a 3-month subscription implies 3 months of commitment and a 12-month subscription implies 12 months of commitment, so you can cancel, at no additional cost, in the last month of your plan.
These are the services you sign up for so you don't have to worry while you enjoy your Kleta. All our subscription plans include an anti-theft guarantee (90%), workshop repairs and incidents resolved within 48 hours. In addition, you have the possibility to contract more services and improve the current ones:

100% anti-theft guarantee for only +7€/month

Repairs in garages and at home (in Barcelona and Valencia) for only +5€/month

Incident resolution in 24 hours for only +3€/month
Your subscription includes:

A yellow wheel bicycle.

Security locks.

Lights: front and rear.

Cell phone holder.

Bell.

Easel.

*Only for e-Kleta: charger and battery.

Your subscription to Kleta includes an anti-theft guarantee (90%), workshop repairs and incidents resolved within 48 hours.

You always have the possibility to purchase additional services and accessories (basket, baby/child seat, additional battery and charger, rear rack and rearview mirror) from your user portal in the "YOUR SUBSCRIPTION" section.
In case you do not live in the city, the only thing you have to check is the coverage area of our home maintenance and repair service according to your city.

So in case you have an incident, you will have to park your Kleta in the city so that our mechanics can go to solve it. Or check the location of our Kleta Points and book an appointment in case you need an express repair. See the coverage area of Barcelona here. Know the coverage area of Valencia here.
You can always decide to upgrade your service benefits, just log in to your user portal, go to the "YOUR SUBSCRIPTION" section, click on the "ENHANCE YOUR SUBSCRIPTION" option. You will be able to choose whether you want the Kleta Service upgrade to be effective immediately or starting from your next invoice.
If you have a mechanical Kleta and you want to switch to an electric one, we make it very easy, you must do it through your user portal, go to "YOUR SUBSCRIPTION", look for the option "ENHANCE YOUR SUBSCRIPTION".... Choose the option "Switch to e-Kleta" and it will guide you through the whole process.
You have 5 gift vouchers of 30€ on e-Kleta for your family and friends to enjoy! Your referral link can be found in your user portal, on the home page, by scrolling down to "family&friends" and clicking on "How it works".

Get your family and friends to subscribe by scanning your QR or share your referral link with them.

If someone subscribes through it, you will get 15€ off your next payment. In addition, your friend will receive 10€ discount for the first 3 months, for a total of 30€.

The discount only applies if your friend is a new user and subscribes to a 3 or 12 month plan in e-Kleta.
If you have a discount applied for your next payment, you will not be able to accumulate the -15€ discount for yourself, but your friend will still get the 30€ discount.

Kleta's electric bicycles, or "e-Kletas", are equipped with a removable battery designed to offer you comfort and safety. Here, we explain how to handle the battery and what to do in case you have a problem with it:

Your e-Kleta's battery is easily removable, allowing you to take it with you to prevent theft when you park your bike on the street. It has an indicator that lets you know the current charge level, helping you to better manage its use and recharge. It comes with its own charger, allowing you to recharge the battery anywhere with access to a power outlet.

If you experience any problems with your battery, such as difficulties in charging, a rapid drop in charge or any other type of issue, it is important that you report it so that we can assist you in the best possible way. To report an issue, log in to your user portal. Use the email address you registered with the log in.
Kleta is a model of urban bike, with the great difference of being a bike designed with a security system that includes anti-theft parts, high security locks, wheels with high resistance to punctures and high quality assembly. We make sure to offer you a quality Kleta bike, so that you feel safe.
We have several accessories for you to customize your Kleta according to your needs: Basket for you to carry what you need, saddle for the little ones, cell phone holder for you to program your route, rearview mirrors and helmet (which you can also buy and pay in installments according to your subscription plan). Soon, we will have new accessories for you to continue customizing your kleta.
The installation of accessories not included in your Kleta subscription is allowed as long as they can be removed without leaving residues, although we do not recommend it, since we will not be able to do maintenance or repairs if you have any incidence with them. Remember that if you have a theft of one of the Kleta accessories, we will replace it at no additional cost.
If an accessory of your Kleta bike is stolen, such as the wheel, the basket, the saddle, the phone holder or the pedals, you don't have to worry. You will have to report the incident through your user portal.

It is important that, when using your Kleta, you always secure the bike in a suitable parking lot or bicycle parking and take with you the keys and the battery (in case you have an e-Kleta), as this ensures greater security.

After registering the incident, the usual process involves taking the bike to one of Kleta's workshops so that a mechanic can assess the damage and proceed with the repair or replacement of the missing accessory.

Your Kleta comes with a system of anti-theft locks and unique tools that protect the different parts of the Kleta. This means you can leave your Kleta parked outside your home without worrying, even at night! In the case of the folding bike, you can comfortably bring it home.

It is important that you always park and secure your Kleta in an inverted 'U' shaped bike rack, which you can find all over the city and not on a fence, a tree or a traffic sign, among others, since, in that case, the warranty would not apply.

If you always park your bicycle correctly as we show you at the delivery of your bike, you don't have to worry about theft.

In case it should happen:

You must report the theft through your user portal: from the home page click on "LOSS OR THEFT", option "BICYCLE" as soon as possible and complete the form to start the process.

You will be charged an administrative fee that varies according to your bike model (mechanical, electric or folding) and your Kleta Service plan. With this fee, our team will manage the police report and start an investigation to try to find the bike. In case we find your bike, this fee will be refunded in full. Learn more about our rates in case of theft here.

Our customer service team will contact you to schedule an appointment where you can come and pick up your new bike. On the day of the appointment, remember to bring your keys and battery (if you have e-Kleta) in case you have them with you.

If you have purchased the extra service of Kleta Service coverage as a 100% anti-theft guarantee, you will not have to pay anything, since the warranty covers the full value of the bike.
The anti-theft guarantee does not apply when the bicycle is parked in a place other than a bicycle parking lot, when the user does not have the keys of the bicycle and/or battery, that is, in case your bicycle is stolen due to improper use. Learn more about the rates in case of theft here.

In case you have an e-Kleta, always remember to take the battery with you, as the anti-theft warranty does not include in any case the loss or theft of the battery or copy of the keys.

In any case, whether the warranty covers it, you must report the theft through your user portal so that we can start the process.
All the accessories that are part of your Kleta subscription come with anti-theft nuts, so you can leave your bike on the street without having to remove them from the bike.

If any of the accessories included in your subscription are stolen, upload an incident as soon as possible through your user portal. Our team will coordinate with you the replacement of the accessory, keep in mind that if there has been an improper use of the accessory or the bike, the replacement may have a charge. See our list of rates.

The process is very simple: First you need to choose the bike you like and then your city to see the availability. You can choose the Kleta Service you are interested in and the payment method. Before continuing with the checkout, select how you prefer to pay, if cash or through financing. Continue the process and book an appointment to pick up your bike at our Kleta point in your city.
You can choose if you prefer to pay the total value, or if you prefer, you can choose to pay by financing.

In this case, if you choose financing, a €60 reservation fee will be debited to start the process, which will then be deducted from the cost of the bike. As a final step our team will reach out to you to finalize the financing process, do not worry it is quick and easy.
With Kleta you can add anti-theft warranty and unlimited maintenance in workshops or at home. The types of services may vary depending on the city where you are, all are designed for you to enjoy your bike.

To add the services, select the ones you are interested in, and our team will contact you to advise you and complete the process.

The payment is monthly/yearly and will be added to the installments you pay for the purchase of the bike.
You can buy throughout Spain. The cities where the "Unlimited repairs and maintenance" service is available are: Barcelona, Valencia, Badalona, L'Hospitalet de Llobregat and Madrid.

If your city is not listed, select "other" and we will contact you to give you the best solution.
Of course! Select the "Other" option in the list of cities. In this case, the delivery will be made to your home address.
The delivery of the bike to our Kleta points is free in the cities available in the dropdown of the website. Once you have placed the order for your bike, either in cash or through financing, you can book an appointment to pick it up at the Kleta point of your city.

The delivery time is 2 to 4 working days. The day of your appointment, we will explain everything about your new electric bike along with the services you have chosen. In case your city does not appear in the dropdown, we will send the bike to your home.
Yes, at the time of financing, you have several installment options from 3 to 48 installments. The monthly payments are always the same. You will not have to pay any down payment, only the reservation, since with this payment we start the whole process, there are no deposits or final payments.
DNI, NIE or NIF. Depending on your current employment status, we will ask you for a series of information in order to successfully complete your application.

Discover our selection of urban electric bikes perfect for moving freely around the city. Warranty included, financing option and the option to try before you buy.

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Do not you find what you are looking for?

Discover our selection of urban electric bikes perfect for moving freely around the city. Warranty included, financing option and the option to try before you buy.

Buy your new urban bike!

Your own bike for a monthly, quarterly or annual rental, designed to move freely in the city with the accessories and services you need.

Your own bike for subscription!

Do you have other questions?